AUVO
Gravador Telefônico para computador, Gravadores telefônicos, Gravadores Mp3, Gravador Telefônico Digital, Gravação Digital, Esculta Telefonica, Gravação Telefônica para PC, Gravar ligações, Gravador de Telefone,Gravação Telefonica, Gravador de ligação telefonica, Gravação, gravador de telefone - Phone recorders for PC, call recorder for computer

Before submitting a technical support, check our list of frequent questions about our products.

Must the computer be turned on?

Yes, the computer where the device will be installed must be on. The same computer can be used for other purposes as well. Our softeware doesn´t overload the computer. Auvo will continue working even if the monitor of your computer is turned off. Leaving the monitor off, you can save 75% of power.


What's the size of the file?

MP3 file corresponds to 1 Kbytes per second. 5 minutes means 300 Kbytes.

WAVE file corresponds to 8 kbytes per second. 5 minutes means 2.4 Mbytes.


What's the impact on the computer function?

Imperceptible. Only 1% to 3% of the processing (when configured as required)


Which the impact in the acting of the computer?

Imperceptible. (of 1% to 3% of the processing), in the recommended minimum configuration.


What's the minimum configuration required to install AUVO?

Auvo Monoline

• Windows 98 up to Vista;
• Pentium II (233Mhz);
• 128MB of RAM;
• Multimedia System ;
• COMM or USB connection.

AUVO IP

• Windows 2000 up to Vista;
• Pentium III (1.5 Ghz);
• 514MB of RAM;
• Ethernet connection.

Is it possible to identify the answered, dialed or missed calls?
Yes, but only if you have acquired Auvo ID or IP and if this service (BINA) is available on your telephone company. Then you?ll be able to identify at real time, the number of any calls, even the missed ones. Even if your telephone company does not provide you the BINA service, you will be able to identify the dialed calls.

Is this system in accordance to the law?

It?s entirely legal as long as you install it only in your own telephone line. In case you want to install it in your company, your staff must be told.

Does it work on ADSL lines?

Yes, but it must be connected at the same point where the line will be recorded. It also has to be installed after the ADSL filter of your telephone company.

Does it work on PABX?

Yes, our software works on an analogical branch or direct telephone line. So, it works on any single line or branches that have commun lines.

Is it possible to record several lines simultaneously?

Yes, Auvo System allows you to record up to 128 lines that are controlled by only one system. (contact us in case you need solution to more lines).

Can I connect more than one recorder at the same computer?

Only the IP recorders can meet this purpose. Sereral monoline recorders installed at the same computer, might leave your system unstable. If you wish to centralize Auvo monoline calls at the same  computer, the solution is Auvo Supervisor Module. (download a freeware in our site).


Where can I have the latest version of the software?

Site: www.auvo.com downloads

Is the call sound low?

This problem happens because the signal that comes from your telephone company is low. To solve it, you will have to contact your telephone company and ask them to strengthen the signal level of your line. Auvo system records the voice at the same volume level that travels through the line. If the signal is low, the recording will be low too.


Are the files mute?
AUVO Monoline:

Go to settings (Start, Programs, Auvo Recorder, Settings). Click on recording and check if MIC is selected and if the P2 cable (the cable of the microfone), is connected.


Is Auvo System working as DEMO MODE?
AUVO enters in Demostration Mode when there is not hardware (physical interface) connected to the computer, in case he/she has, verify the software it is only configured correctly.


Isn?t  Auvo System identifying the calls?

Only the systems ID, ID USB, or IP have this function. To identify the calls, the signal of your telephone line must be DTMF. In case the signal provided by your telephone line is FSK, the system will not identify the calls.

My AUVO not this identifying the done calls?

Check the TONE and PULSE key on your telephone. It must be tuned.


Isn?t Auvo system creating reports?

Check if the data format in which the system is installed is according to the software (dd/mm/yyyy). Go to Control Panel, Regional Options, Customize > Date and Short Date format. Set it as: dd/mm/yyyy) and click ok.


Is the Supervisor Module showing the channel icons grey?

Check if the path of the recording folder is right and if the folder is shared.



Is it possible to listen to a call at the same time when it?s being recorded?
Only Auvo monoline has this function. Do do so, you have to be at the same computer where the calls are stored and chose the option speakerphone.


Isn?t the IP placed responding?
Check if the Ethernet cable is connected into a HUB or Switch and into the device properly. In case it is connected directly into the NIC, use a Crossover cable (it doesn?t come with the product).
Check if your IP is compatible to the device IP (ex: 192.168.0.127). In case it isn?t, change your computer IP to 192.168.0.X.


Does Auvo offer any support to the users?

Yes! Even offering the longest warranty in market, Auvo still offer to its customers a free support.